Refund Policy

1. General Policy

MyCo Engineering Services is committed to providing high-quality engineering solutions. Our refund policy is designed to be fair to both our clients and our business operations.

2. Service-Based Refunds

For our consulting and engineering services:

• Refunds are considered on a case-by-case basis
• Work completed and delivered cannot be refunded
• Cancellations must be requested in writing
• Material costs and third-party expenses are non-refundable

3. Project Cancellation

If you need to cancel a project:

• Notify us immediately in writing at MyCoengineeringservices@gmail.com
• Payment for completed work will be retained
• Unused retainer amounts may be refunded after deducting completed work
• Cancellation fees may apply for projects in progress

4. Digital App/Software Services

For software development and digital services:

• Source code and deliverables completed are non-refundable
• Testing and deployment phases are non-refundable once initiated
• Refunds may be considered if project requirements cannot be met

5. Payment Gateway Refunds

For payments made through our mobile app or payment gateways:

• Approved refunds will be processed within 7-14 business days
• Bank processing times may vary
• Transaction fees are non-refundable
• Refunds will be made to the original payment method

6. Disputes

In case of disputes:

• Contact us within 30 days of service completion
• Provide detailed explanation of the issue
• We will work with you to find a fair resolution
• All disputes are subject to Indian law and West Bengal jurisdiction

7. Contact for Refunds

To request a refund or discuss any concerns: